Refund policy

LIGHT KREWE LLC REFUND, RETURN & CANCELLATION POLICY Last Updated: August 29, 2026

Light Krewe LLC sells several different types of products and services. Refund and cancellation eligibility therefore depends on the type of purchase.

Nothing in this policy limits consumer rights that cannot legally be waived.

DIGITAL DOWNLOADS

Due to the nature of downloadable products, digital products are generally final sale once the digital content has been delivered, accessed, or downloaded, except where otherwise required by applicable law.

This includes digital guides, planners, workbooks, recipes, meal-planning resources, planting resources, educational downloads, and similar digital products.

If you experience a technical problem accessing a digital purchase, contact Light Krewe so we can help resolve the issue.

A technical delivery problem does not automatically require cancellation of an otherwise valid order if the purchased material can be successfully redelivered.

CUSTOM & PERSONALIZED PRODUCTS

Custom plans, personalized documents, custom garden designs, and other made-to-order products generally cannot be refunded after work has begun because time and resources have already been committed specifically to the customer's project.

Any cancellation request submitted before work begins will be reviewed based on the circumstances of the order.

CONSULTATIONS

Customers who need to cancel or reschedule a consultation should contact Light Krewe as early as reasonably possible.

Eligibility for a refund or rescheduling may depend on whether preparation, research, planning, travel, purchasing, or other work has already occurred.

Any deposit or payment specifically disclosed as non-refundable at the time of booking will remain non-refundable to the extent permitted by law.

GARDEN INSTALLATIONS & SETUP SERVICES

Complete Garden Setups, Expanded/Homestead Setups, Garden Rescue projects, and similar services may involve planning, purchasing materials, reserving labor, transportation, plants, soil, equipment, and other project expenses.

Once materials have been purchased or project work has begun, amounts attributable to completed work, committed labor, non-returnable materials, custom materials, or other incurred project costs may be non-refundable.

Any project-specific agreement or written estimate provided for a service may contain additional cancellation, deposit, payment, or scheduling terms.

PHYSICAL PRODUCTS

If you receive an incorrect, defective, or materially damaged physical product, contact Light Krewe promptly after delivery.

Please provide your order information, a description of the issue, and photographs when applicable.

Eligible returned merchandise should generally be unused and in substantially the same condition in which it was received unless the return concerns damage or defect.

Do not send a return without first contacting Light Krewe for instructions.

LIVE PLANTS & PERISHABLE GOODS

Live plants and other perishable goods require special consideration because their condition can change due to weather, temperature, transportation, watering, handling, transplanting, soil conditions, and customer care.

Ordinary change-of-mind returns may therefore not be available for live plants or perishable products.

If a live plant arrives materially damaged or in unacceptable condition, contact Light Krewe promptly and provide photographs so the issue can be reviewed.

CHANGE-OF-MIND PURCHASES

Eligibility for a return of an otherwise satisfactory physical product will depend on the nature and condition of the product and applicable law.

Digital downloads, custom products, personalized work, services already performed, and certain perishable products generally are not eligible for change-of-mind returns.

APPROVED REFUNDS

Approved refunds will generally be returned to the original payment method.

After Light Krewe issues an approved refund, banks and payment providers may require additional time to post the funds to the customer's account.

CONTACT

For a refund, return, cancellation, or order issue, contact Light Krewe using the contact information provided on LightKrewe.com and include your order number when applicable.

LIGHT KREWE LLC