Shipping policy
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LIGHT KREWE LLC SHIPPING & DELIVERY POLICY Last Updated: August 29, 2026
Light Krewe LLC offers digital products, educational resources, services, and select physical products. Shipping and delivery terms vary depending on the type of purchase.
DIGITAL PRODUCTS
Digital products do not require physical shipping. Digital guides, planners, workbooks, planting resources, educational materials, and other downloadable products are delivered electronically through the delivery method provided during or after checkout.
Customers are responsible for providing an accurate email address and maintaining access to the email account used to place the order. If a customer experiences difficulty accessing a purchased digital product, they should contact Light Krewe for assistance.
PHYSICAL PRODUCTS
When physical products are available for shipping, available shipping methods, applicable charges, and available delivery information will be displayed during checkout when possible. Order processing times are separate from carrier transit times. Delivery estimates are estimates rather than guaranteed arrival dates unless Light Krewe expressly states otherwise.
Shipping and delivery may be affected by carrier delays, severe weather, natural disasters, holidays, seasonal demand, incorrect addresses, and circumstances outside Light Krewe's reasonable control.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address. Please review your information carefully before completing an order.
If an order is returned, lost, or delayed because of an incorrect or incomplete address supplied by the customer, additional shipping or delivery charges may be required before an order can be resent. Contact Light Krewe as soon as possible if you discover an address error. We cannot guarantee that an address can be changed after fulfillment has begun.
LOCAL DELIVERY & PICKUP
Certain Light Krewe products or services may only be available for local pickup, local delivery, or within designated service areas. Availability and applicable fees may vary based on location, product, project size, and delivery requirements.
LIVE PLANTS & GARDEN PRODUCTS
Live plants, soil, garden materials, large items, and other garden products may have special delivery, pickup, or geographic restrictions. Because live plants are affected by temperature, weather, transportation, watering, and handling, customers should inspect plants promptly after receiving them.
If a plant or garden product arrives materially damaged, please contact Light Krewe promptly and provide photographs of the product and packaging when applicable.
GARDEN SERVICES
Garden consultations, custom garden planning, garden rescue services, installations, complete garden setups, and homestead-related services are services and are not physically shipped. Scheduling, service location, preparation requirements, and other project information will be communicated separately as applicable.
DAMAGED ORDERS
If a physical order arrives damaged, defective, or materially different from what was ordered, contact Light Krewe promptly with the order information and photographs when applicable. We will review the circumstances and determine the appropriate remedy in accordance with applicable law and our Refund, Return & Cancellation Policy.
LOST OR DELAYED PACKAGES
If tracking indicates that a shipment has been significantly delayed or lost, contact Light Krewe so we can assist with determining the appropriate next step. Carrier investigations and claims may require additional processing time.
CONTACT
For questions regarding shipping, delivery, pickup, or order fulfillment, contact Light Krewe using the contact information provided on LightKrewe.com.